Overview:

Information Technology Services recommends enrolling both primary and backup methods for two-factor authentication.  A landline phone such as an office phone can be a useful backup method in case you leave your mobile phone at home.  Note that standard text messaging and phone call rates apply when using the “Call Me” or “Enter a Passcode” options for two-factor authentication.  The “Send Me a Push” option for smartphones is preferred as the primary method of authentication because of its convenience for the user and cost effectiveness for the university. 

Note: If you are adding a landline phone, you must be able to answer the phone at the time of setup to add it to Duo.

1. Go to https://onecampus.radford.edu and sign in using your Radford username and password.

 

2. Search for Duo and select the Two-Factor Authentication tile.

3. Select Other Options.

4. Select Manage Devices.

5. Verify your identity with one of the current methods available.

6. Select Add a Device.

7. Select Phone Number.

8. Enter the phone number. Check the box for landline and then select Continue.  (If needed, add the extension.)

9. Verify the number is correct and select Yes, it's correct.

10. Select Call my phone.

11. Duo will call the landline number with a verification code. Enter the code given and select Verify.

12. Select Continue.

 

If you experience issues or have any questions regarding this topic, please contact the Technology Assistance Center at 540-831-7500 or enter a support ticket at www.radford.edu/itonestop.